FAQs

What is in your formula?

You can read our full ingredients list on our Ingredients Page where we go into detail about each ingredient, what each is used for, and its EWG rating. All our ingredients have an EWG score of 1-2 (safest) with the exception of our green pigment that scores a 3 (safe.)  If you don’t already check your makeup and beauty products in the EWG database, it’s a good place to start your clean makeup journey.

Note that brands that are vegan and cruelty-free are not always non-toxic too, as we found out here.

Are you vegan and cruelty-free?

Yes, both. As of March 2021, we are in the process of getting our Leaping Bunny certification. For indie companies like ours, this process can take up to 3 to 6 months for paperwork requirements review.

Is the palette really zero waste?

There isn’t a single product in the world that is truly zero waste. The only way to truly be zero waste is to use and consume no products that create any emissions, packaging, or production waste, which amounts to exactly zero products that exist. Unless you are whittling your own spoon from a fallen tree—which we did once 20 years ago and still use it everyday, but that’s a separate story.

Zero waste is an ideal and a goal which has turned into a movement and way of living, and it exists on a spectrum. Like a lot of trends, there is a growing number of companies that use the term without being honest about it. When we designed our palette, we went through the long process of searching for materials that were as close to zero waste as possible, refusing “recycled” plastic or even coated paper palettes that were being billed as sustainable. Instead we chose an organic, uncoated material that would decompose in a simple backyard compost environment. This is as close to zero waste as any beauty product packaging we've seen. We wanted to set the example.

Where are your products made?

Our products are made in the US, and our team is located in New York where we are currently creating our palettes in small batches. Our cork packaging comes by boat from Portugal to our cork supplier on the east coast, then we have an artisan hand cut each palette. We are always tightening up our footprint and looking for ways to minimize product travel. 

How do I store my palette?

You should keep your palette inside the paperboard slipcase when storing it. Because we don’t use any plastics or coatings in our palette case, it is also best to keep your palette away from high moisture areas or in a splash zone. Our cork is naturally moisture resistant and anti-microbial, and the palette case is made of 100% recycled paperboard. 

Can I order a refill?

As of March 2021, our palettes are not refillable. We are working on making our palettes refillable in the future without the use of magnets which are not a sustainable material. We are currently researching non-toxic, water-soluble glue tabs as a solution to swapping out pans. 

Are your mineral pigments safe from heavy metals?

Yes. We use an ethical supplier that takes extra steps to purify their mineral pigments by removing any trace of heavy metals. The ingredients cost is higher for us, but we don’t believe in cutting corners for profits.

Are your ingredients EU and Prop 65 compliant?

Yes and Yes. Though we have not officially gone through the compliance certification process in the EU yet, we have been very diligent about avoiding ingredients that are on any global banned list. We are continually shocked at how many ingredients (over 1300) that are legal in the US that really should not be — either because they pose a potential risk to human health or they are a proven environmental toxin. Read our full ingredient descriptions on the ingredients page.

Do you give back to organizations?

Yes, we do. We are an active One Percent For The Planet member where we commit annually to giving a percentage of each purchase. Your purchase goes toward organizations that work to clean up plastic pollution in our oceans both locally and globally.

How long does shipping take?

Your palette will arrive in 2-5 days depending on your location via USPS. Our prep time to ship your order is usually 24-48 hours. We also buy carbon offsets so that shipping to you is carbon neutral, at no additional cost to you.

Do you offer refunds?

We do offer refunds within 30 days if the palette arrived damaged before opening or you never opened it. We can not accept returns on used palettes for obvious reasons. Contact us here if you have an issue and we’d be happy to help.

Where do you ship?

We ship to all mainland states in the US. We currently do not ship outside the US but plan to expand in the near future.

Have more questions? Reach out here to get in touch.